Crisis Management Team Lead, Vice President

Company: MUFG Bank, Ltd
Location: Tempe
Posted on: October 24, 2024

Job Description:

Crisis Management Team Lead, Vice President Do you want your voice heard and your actions to count?Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.This role will lead the Crisis and Critical Incident Management and the Incident Management and Communications teams, leading incident response and management for escalated incidents requiring corporate level support. The role will lead incident response teams that engage with all lines of business to understand impacts, implementation of workarounds, coordinate communications as well as post incident reviews.RESPONSIBILITIES:

• Oversee the day to day operations of the crisis and critical incident response program.
• Provide centralized management, communications coordination and support for escalated incidents impacting the Americas. Integrate with global and regional incident response teams.
• Management of crisis and critical incident response program staff.
• Primary lead for incidents that escalate to crisis level, working with the lines of business and corporate functions on identifying impacts, mitigating actions, requirements for resources, post incident reviews, and communications coordination to both internal and external stakeholders.
• Threat/risk monitoring, incident response, communications, post incident review, and findings management processes, as well as testing/training/awareness actions for incidents.
• Maintain integration and communication with other incident response processes including cyber, Treasury, security, technology and privacy.
• Partnership with other incident response teams and processes as well as local incident response teams for all entities in the Americas.
• For incidents that rise to the level of requiring notification to regulators, facilitate communications through the Regulatory Affairs Office.
• Management and facilitation of crisis management exercises and training.
• Provide support for strategic business continuity initiatives with a focus on crisis and critical incident response.
• Ensure all regulatory requirements (e.g. FFIEC, OCC, FRB), are adhered to.
• Perform risk assessments, identify issues and/or control gaps, analyze gaps, document and report findings, and recommend remediation plans to management.
• Oversee remediation of actions for risks exposed by incidents.
• Identify opportunities for process improvements and program maturity.
• Support internal incident response education and best practices sharing with peers and colleagues, as well as third party education & awareness, as needed.
• Drive the socialization, adoption, consistency, appropriate implementation, and ongoing maintenance of the enterprise incident response framework, as well as crisis and critical incident response program policies, standards, methods, etc. with stakeholders.
• Drive crisis and critical incident response efforts to increase efficiency and ensure alignment with enterprise risk management practices.
• Facilitate integration of second line frameworks, policies and standards into crisis and critical incident response procedures.
• Assess policy/standard/procedure compliance relating to controls design and effectiveness, testing processes, testing results, and sample-based testing.
• Provide support for internal audits and regulatory exams.QUALIFICATIONS:
  • 5+ years' experience in Crisis Management as applied in a business and technical environment in the banking or financial industry preferred.
  • 2+ years' experience managing a team.
  • BCM and automated notification system software experience is a plus.
  • Strong practical Business Continuity, Disaster Recovery, and Crisis Management experience as applied in a business and technical environment in the banking or financial industry preferred.
  • Demonstrated knowledge in activities related to crisis and emergency management.
  • Demonstrated strong skills in applying Business Continuity and Disaster Recovery planning principles to various levels (staff, management and executive) of the company.
  • Understanding and ability to apply policies/procedures, laws and regulations, and regulatory requirements including but not limited to: Federal Financial Institutions Examinations Council (FFIEC), Office of the Comptroller of the Currency (OCC), Financial Industry Regulatory Authority (FINRA), Federal Reserve.
  • Excellent project management skills, including task identification, project planning, and ability to understand scope of recovery efforts, ability to coordinate critical activities during continuity exercises and events, and proficiency with tools required to pull project together.
  • Advanced analytical skills.
  • Advanced level skills in MS Excel, Word, and PowerPoint.The typical base pay range for this role is between $125K - $160K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays.MUFG Benefits Summary
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Keywords: MUFG Bank, Ltd, Mesa , Crisis Management Team Lead, Vice President, Executive , Tempe, Arizona