Customer Service Representative

Company: Spencer's TV
Location: Mesa
Posted on: April 3, 2025

Job Description:

Customer Service Representative - Ameriflow Water Systems

Job Description:

The Customer Service Representative will be responsible for providing exceptional customer service to clients of an Arizona, employee-owned water and plumbing company. The successful candidate will be responsible for answering customer inquiries, resolving complaints, and processing orders. The Customer Service Representative will also be responsible for maintaining accurate records of customer interactions and transactions, as well as providing feedback to management regarding customer concerns and trends.

Responsibilities:

* Answer customer inquiries via phone, email, and in-person
* Resolve customer complaints in a timely and professional manner
* Process customer orders and payments
* Schedule installation and service appointments
* Maintain accurate records of customer interactions and transactions
* Provide feedback to management regarding customer concerns and trends
* Collaborate with other departments to ensure customer satisfaction

Requirements:

* High school diploma or equivalent
* Previous experience in customer service
* Excellent communication and interpersonal skills
* Ability to multitask and prioritize tasks effectively
* Proficient in Microsoft Office and other relevant software
* Ability to work independently and as part of a team
* Knowledge of water company operations and regulations is a plus
* Job operates out of office in Mesa, Arizona. (no remote work option available)
* Schedule is Mon-Fri, 8-5pm

Keywords: Spencer's TV, Mesa , Customer Service Representative, Hospitality & Tourism , Mesa, Arizona