IT Help Desk I - Scottsdale, AZ

Company: Lenderworks
Location: Scottsdale
Posted on: February 1, 2025

Job Description:

Description:You are our competitive advantage. Our team of innovators and seasoned professionals fosters an environment where our teammates and our clients can thrive. Since 2011, our innovative structure and unique market positioning has offered personal and professional development opportunities that are unrivaled in the industry. Whether you are just launching your career or are looking to enhance your experience, your future begins at Lenderworks -.
Lenderworks' mortgage services platform encompasses the areas of Secondary Marketing, Post Closing, Servicing, Compliance, Quality Control, Finance/Accounting, IT, Solutions Development and Business Systems.
Lenderworks is currently seeking a Help Desk Technician, located within a commutable distance to a Scottsdale, AZ office, to join our team of professionals who will provide first line of desktop/Office 365 support for one of Lenderworks' largest clients. You will work out of their Scottsdale office 3 days per week and 2 days remote. Your primary focus will be providing end-user troubleshooting and support to both internal and external users.
Job Responsibilities:

• Provide front line technical support for all technical user requests through email, phone and in person
• Respond to basic IT requests such as password resets, peripheral configurations, desktop/laptop/iPad/iPhone configurations, software installations, and hardware repair
• Support common enterprise software solutions including Microsoft Office 365 and Adobe suite
• Onboarding, including account creation, equipment provisioning, and new user training/onboarding meetings essential for the new employee to get started in their role
• Image hardware for new and existing users
• Maintain hardware inventory and stockroom
• Hardware decommissioning, repairs, and maintenance
• Identify reoccurring and/or advanced issues and direct them to the appropriate department for resolution
• Guide users through complex steps to resolve issues in a friendly and polite manner
• Maintain detailed notes and documentation
• Support and perform basic troubleshooting of Encompass, a mortgage management solution by Ellie MaeBenefits:
  • 401(k)
  • Dental insurance
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Vision insurance
    Requirements:
    • Two years' experience in corporate IT
    • This position is mission essential and may require occasional night and weekend work. Participation in a rotating on call schedule is required (1 week, every 8 weeks)
    • Knowledge of computer and/or network security systems, and security concepts
    • Ability to install, configure and maintain personal computers, networks, and related hardware and software
    • Exceptional troubleshooting skills
    • Strong written and oral communication skills
    • Strong customer service
    • Reliable personal transportationDesired:
      • Associates or Bachelor's degree in Information Technology related field
      • IT Certifications (e.g. A+, Security+, Network+, Microsoft 365 fundamentals)
      • Self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, and the ability to coordinate multiple, concurrent tasks in an effective manner
      • Ability to learn and support new systems and applicationsFamiliarity with the following applications and operating systems preferred:
        • Office 365
        • Active Directory
        • Microsoft Intune/Autopilot
        • Ticketing System (Spiceworks, ConnectWise, ZenDesk, etc)
        • Remote Connectivity tools (LogMeIn, GoToAssist, ScreenConnect)
        • Encompass 360/Encompass LOSExperience:
          • Help desk: 1 year (Preferred)
          • Customer Service: 1 year (Preferred)
          • Office 365: 1 year (Preferred)
          • Windows 10: 1 year (Preferred) If you want to be part of a groundbreaking team that supports successful and profitable mortgage companies, then Lenderworks is the team for you!
            Please see our website at www.Lenderworks.com
            We are an Equal Opportunity Employer
            No Phone Calls or Recruiters Please
            All applicants must be eligible to work in the United States, as we do not provide sponsorship of H1 visas.
            
            
            
            
            PI27580ff11f9a-37248-35683181

Keywords: Lenderworks, Mesa , IT Help Desk I - Scottsdale, AZ, Other , Scottsdale, Arizona