Customer Support Specialist

Company: TicketManager
Location: Mesa
Posted on: February 4, 2025

Job Description:

Live events are fun. Concerts, sporting events, festivals---.we make lifelong memories enjoying live events with friends and family. Companies spend over $600 billion each year taking clients and prospects to events because it works. At TicketManager, we get to work in an industry we love: Live events that bring people together and make memories. The world's best companies use TicketManager's industry leading ticket and event management software to make client entertainment easy and prove the ROI. We help companies have more fun by making it easier to invite guests, manage an event from invitation to execution to post-event reporting, and proving just how valuable live events can be. TicketManager is an official partner of the Philadelphia Eagles, Washington Wizards & Mystics, The Carolina Panthers, The Washington Capitals, The Texas Rangers, LAFC & Angle City, The Minnesota Wild, and a partner of over 50 professional and college sports teams, franchises, universities and technology providers. TicketManager serves a who's who of global brands including Fortune 500s, local businesses and even the NBA and NFL. The Customer Support Specialist will work alongside colleagues to provide software support to our current accounts, including many of the Global 2000 like FedEx, Verizon, and Anheuser-Busch. This position is not only critical to our success and reputation as the leader in the industry but the success of our software customers. *This role is In-Office, Monday-Friday* Responsibilities: Manage relationships with strategic software accounts, including Fortune 500 and Global 2000 companies Provide technical support/troubleshooting to software administrators/users via phone, email, live chat, and handle escalations appropriately Lead software training sessions and webinars Desired Skills and Experience: Bachelor's Degree Required 1-3+ years of related work experience Experience working with Zendesk or similar customer service platform Proven experience in B2B software customer service or administrative support role Process-driven, and creative thinker with proven ability to articulate, and implement innovative solutions Excellent verbal and written communication skills Strong listening and presentation skills Thrive in a fast-paced, high-volume, results-oriented, entrepreneurial environment TicketManager Highlights: $22-$32 per hour ($45k-$65k annually) Bonus Eligibility Company Stock Role is In-Office, Monday-Friday 401k & Company Match Health Benefits (Medical, Dental, Vision) Unlimited PTO Quarterly Live Event Credit Monthly Happy Hours & Volunteering Fun Company Perks Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row Recognized as one of the Best Places to Work by Inc. Magazine and the LA Business Journal 4.6 out of 5 Glassdoor rating Used by over 4,000 globally known companies including -15% of the Fortune 500 Employment Type: Full Time Years Experience: 1 - 3 years Salary: $22 - $32 Hourly Bonus/Commission: No

Keywords: TicketManager, Mesa , Customer Support Specialist, Other , Mesa, Arizona