Customer Service Rep- up to $14 hour -

Location: Tempe
Posted on: November 20, 2024

Job Description:

Are you looking for a chance to join a successful company offering full Medical, Dental, Life, Vision, 401K and overtime pay ? while helping customers keep their personal finances in order?

As a Call Center Representative, you will be providing 5-star customer service, product upselling, account access and transaction requests by telephone. You may also escalate calls to higher tiers/other departments when required. If you have a knack for making people feel well-served and cared for no matter what the issue, this is the right path for you!

Responsibilities

You will be the consummate problem solver, answering customer calls according to established procedure. You will process transactions: withdrawals, transfers, stop payments, loan payments, new accounts and service requests. You must maintain an excellent working knowledge of company products and services and be able to cross-sell where appropriate.

If you enjoy assisting customers and fellow employees in a friendly, efficient and professional manner with room to grow, this role as a Call Center Representative is great for you.

Qualifications

Two years of phone and/or customer-facing experience with demonstrated ability to provide solutions according to professional standards

One year of banking experience preferred

Good written and verbal communication skills, especially

listening and problem solving

General knowledge of computer systems and multi line telephones

If your passion is helping people and you are excited about working in a social, casual call center environment with great folks like yourself, send us your resume today. The next step in your career is waiting. Apply today. We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

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