IT Help Desk I - Scottsdale, AZ

Company: Lenderworks
Location: Scottsdale
Posted on: February 1, 2025

Job Description:

Description:You are our competitive advantage. Our team of innovators and seasoned professionals fosters an environment where our teammates and our clients can thrive. Since 2011, our innovative structure and unique market positioning has offered personal and professional development opportunities that are unrivaled in the industry. Whether you are just launching your career or are looking to enhance your experience, your future begins at Lenderworks--.Lenderworks' mortgage services platform encompasses the areas of Secondary Marketing, Post Closing, Servicing, Compliance, Quality Control, Finance/Accounting, IT, Solutions Development and Business Systems.Lenderworks is currently seeking a Help Desk Technician, located within a commutable distance to a Scottsdale, AZ office, to join our team of professionals who will provide first line of desktop/Office 365 support for one of Lenderworks' largest clients. You will work out of their Scottsdale office 3 days per week and 2 days remote. Your primary focus will be providing end-user troubleshooting and support to both internal and external users. Job Responsibilities:Provide front line technical support for all technical user requests through email, phone and in personRespond to basic IT requests such as password resets, peripheral configurations, desktop/laptop/iPad/iPhone configurations, software installations, and hardware repairSupport common enterprise software solutions including Microsoft Office 365 and Adobe suiteOnboarding, including account creation, equipment provisioning, and new user training/onboarding meetings essential for the new employee to get started in their roleImage hardware for new and existing usersMaintain hardware inventory and stockroomHardware decommissioning, repairs, and maintenanceIdentify reoccurring and/or advanced issues and direct them to the appropriate department for resolutionGuide users through complex steps to resolve issues in a friendly and polite mannerMaintain detailed notes and documentationSupport and perform basic troubleshooting of Encompass, a mortgage management solution by Ellie MaeBenefits:401(k)Dental insuranceFlexible spending accountHealth insuranceHealth savings accountLife insurancePaid time offReferral programVision insuranceRequirements:Two years' experience in corporate ITThis position is mission essential and may require occasional night and weekend work. Participation in a rotating on call schedule is required (1 week, every 8 weeks)Knowledge of computer and/or network security systems, and security conceptsAbility to install, configure and maintain personal computers, networks, and related hardware and softwareExceptional troubleshooting skillsStrong written and oral communication skillsStrong customer serviceReliable personal transportationDesired:Associates or Bachelor's degree in Information Technology related fieldIT Certifications (e.g. A+, Security+, Network+, Microsoft 365 fundamentals)Self-starter with excellent analytical and problem-solving skills, flexibility, good judgment, and the ability to coordinate multiple, concurrent tasks in an effective mannerAbility to learn and support new systems and applicationsFamiliarity with the following applications and operating systems preferred:Office 365Active DirectoryMicrosoft Intune/AutopilotTicketing System (Spiceworks, ConnectWise, ZenDesk, etc)Remote Connectivity tools (LogMeIn, GoToAssist, ScreenConnect)Encompass 360/Encompass LOSExperience:Help desk: 1 year (Preferred)Customer Service: 1 year (Preferred)Office 365: 1 year (Preferred)Windows 10: 1 year (Preferred) If you want to be part of a groundbreaking team that supports successful and profitable mortgage companies, then Lenderworks is the team for you!Please see our website at www.Lenderworks.comWe are an Equal Opportunity EmployerNo Phone Calls or Recruiters Please All applicants must be eligible to work in the United States, as we do not provide sponsorship of H1 visas. PIce65b713df3a-25660-35683181

Keywords: Lenderworks, Mesa , IT Help Desk I - Scottsdale, AZ, Other , Scottsdale, Arizona