Patient Services Team Lead
Company: Sonora Quest Laboratories
Location: Phoenix
Posted on: February 1, 2025
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Job Description:
Primary City/State:
Phoenix, Arizona
Department Name:
PSC-JCL-Deer Valley-VUY
Work Shift:
Day
Job Category:
Phlebotomy
POSITION SUMMARY
Position is actively responsible for an assigned department,
serving as initial resource and communication liaison between
immediate staff, other departments and Patient Services management.
Assists, resolves, and reports to and under the guidance of the
area Supervisor. Performs all technical or administrative work at
an advance level of competency and efficiency. Actively involved
with patient and process quality improvement while remaining
compliant with regulatory agencies.
CORE FUNCTIONS
1. Utilizes advanced knowledge and skills in collection and receipt
of biological specimens into the department, their proper entry
into the company's computer system, the preparation of samples for
analytical testing and/or the distribution of these specimens to
the proper analytical area. This includes responsibility for pre
and post aspects of analytical testing necessary to effectively
meet the needs of all age criteria patients. Takes ownership of the
department or area and responsible for presentation of area of
focus to internal and external customers. Serves as a conduit for
process and procedure changes: ensures understanding and adherence
to policies/procedures; quantifies and communicates impact. Acts as
a resource to employees and peers within the department.
2. Focuses on quality by working closely with Supervisors, Managers
and Directors by setting goals for area of focus and communicating
updates on performance improvement and challenges related to
metrics. Investigates and documents research and findings related
to technical or service issues and complaints; communicates root
cause. Generates and analyzes reports to identify and correct
quality concerns through training opportunities. Identifies area of
improvement and escalates those issues to Supervisor as necessary.
Holds employees, peers, and self accountable to team charters and
goals. Monitors staff performance for effectiveness, efficiency and
compliance.
3. Coaches and mentors phlebotomists and ancillary staff within the
department to increase employee engagement, safety, quality, and
production. Follows up on training of new hires, assigns resources
within the department, documents and records training and provides
performance updates. Actively oversees cross training and rotation
of tasks to increase skill level of employees. Develops employees
to work independently and as leaders within the self-directed
teams. Provides input on and participates in employee performance
evaluation process. Assists in screening and interviewing,
participates in selection of new employees.
4. Responsible for daily operational oversight of the department
and basic personnel management. Develops, maintains and manages
daily schedules of assigned staff to ensure smooth work flow in the
department. Approves, records, and tracks attendance including
non-impact - Paid Time Off (PTO) through the company software
systems. Ensures record completion in accordance with licensing or
governing agencies.
5. Participates in financial monitoring and improvement. Tracks
supply usage, establishes par ordering levels, and oversees
ordering. Supports waste reduction. Monitors and supports premium
labor reduction efforts with minimum necessary overtime and
requests for on call employees. Supports efforts to flex staffing
levels dependent on workload. Assists management in controlling
expenses throughout the year.
6. Communicates professionally and effectively with internal and
external customers. Models excellence in customer service. Attends
meetings and remains current with internal/external communications,
i.e. email, newsletters, etc. Participates or provide input as an
active member of a system or department team or committee. Exhibits
and promotes behavior consistent with the Mission, Vision, Values
and Ethical Behaviors of LSA/SQL and customer focused care always
putting the patient first.
SUPERVISORY RESPONSIBILITIES
DIRECTLY REPORTING
None
MATRIX OR INDIRECT REPORTING
None
TYPE OF SUPERVISORY RESPONSIBILITIES
N/A
SCOPE AND COMPLEXITY
On-site responsibility includes involvement in intradepartmental
and interdepartmental communications and activities. Internal
customer - all employees. External customers - Patients, nurses,
physicians, office personnel and vendors.
PHYSICAL DEMANDS/ENVIRONMENT FACTORS
Able to stand, walk, bend, squat, reach, and stretch frequently.
Possess physical agility and adequate reaction time to respond
quickly and appropriately to unexpected patient care needs. Needs
adequate hearing and visual acuity, including adequate color
vision. Requires fine motor skills, adequate eye-hand coordination,
and ability to grasp and handle objects. Able to use proper body
mechanics to assist patients in ambulating, transferring in and out
of bed, chair or wheelchair. May be required to lift up to 75
pounds. Must use standard precautions due to threat of exposure to
blood and bodily fluids. Ability to communicate effectively.
Advanced computer skills required on all systems used.
MINIMUM QUALIFICATIONS
PREFERRED QUALIFICATIONS
DATE APPROVED 01/08/2012
EEO Statement:
EEO/Female/Minority/Disability/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy
Keywords: Sonora Quest Laboratories, Mesa , Patient Services Team Lead, Other , Phoenix, Arizona
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